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Frequently Asked Questions for Individual Guests and Visitors
Safety Information: Dengue FeverAt Kalani, we are closely connected to the State Department of Health and the Hawaii Tourism Authority, who give us regular updates regarding dengue fever, a viral illness spread through the bite of mosquitoes. According to the State Department of Health, The Big Island and the rest of Hawaii remain safe destinations for visitors and residents.
Nonetheless, we are taking precautions to remediate all standing water environments, distribute mosquito traps as recommended by the DOH, and encouraging individuals to wear repellent as well as long pants and long-sleeve shirts at dusk and dawn when mosquitoes are most prevalent. Lastly, our jungle location is inundated with coqui frogs who eat mosquitoes, significantly reducing the mosquito population in our area.
For more information, please visit Hawaii Department of Health and Hawaii Tourism Authority.
What are the check-in and check-out times?
Check-in time on your day of arrival is 4:00 PM. If you arrive earlier, you are welcome to enjoy our campus until your room becomes available. Check-out time is 11:00 AM. Late check-outs may be requested, however, they are not guaranteed. A fee may apply for late check-out.
Are there telephones available for outgoing calls?
Cordless land-line phones are available at Guest Services. On-island calls are available at no additional charge. Long-distance cards for off-island calls are available at Guest Services for a nominal fee.
Will my mobile phone work at Kalani?
Our jungle location is out of range for many mobile provider networks; however, you may find limited reception at identified areas on campus. AT&T customers typically receive the best reception in these areas.
Does Kalani have WiFi?
WiFi coverage is available in several locations on campus, including Hale Aloha, the Dining Lanai, Guest Services, and near some (but not all) accommodations. While WiFi usage is free, it's worth noting that bandwidth is limited in our jungle environment. As such, large downloads are strongly discouraged and individuals are encouraged to shut "off" the WiFi signal on their mobile device when it's not in use. Don't have your own device? Contact us at Guest Services for last-minute needs like printing a boarding pass.
What to expect - is Kalani the right fit for me?
"Kalani Honua" means harmony of heaven on earth, and that is what we aspire to embody here. We welcome all in the spirit of aloha, and are guided by the Hawaiian tradition of `ohana (extended family) – both respecting our diversity and sharing in our collective wisdom in unity.
In addition, we aim to live in harmony with our jungle environment - which means you may encounter harmless creatures such as spiders, geckos and mongoose. There are mosquitoes here, so we recommend that you bring a repellent spray.
Our accommodations are simple and comfortable, with no televisions or phones. View images of our rooms - and if you have any questions about your stay, feel free to contact us online or call us at (800) 800-6886 (toll-free in USA and Canada) or (808) 965-7828 (worldwide).
What should I bring?
The items listed below are often available in our campus store - but you may want to bring your own:
- Reusable water bottle (note: we do not sell bottled water on campus)
- Batteries (for headlamps or flashlights - it gets very dark at night!)
- Bug repellant
- Flashlight or headlamp
- Flip flops, sandals (slippahs)
- Long sleeve shirt and pants (for cooler evenings or trips to Volcanoes National Park)
- Phone card for making long-distance calls (mobile service is limited)
- Skirts, dresses, sarongs
- Sun hat
- T-shirts, tank tops
- Toiletries (shampoo, toothpaste, etc.)
- Travel umbrella
- Yoga mat and props (we do provide yoga mats and props in our studio spaces)
Other useful items that may not be available in our campus store include:
- Alarm clock, battery operated
- Bathing suit
- Beach towel
- Cash for excursions, shopping, etc. (the nearest ATM is located approximately 5 miles from our location)
- Mobile device/MP3 player and headphones
- Laptop (WiFi available in specific location)
- Lightweight rain coat
- Sandals with ankle straps that can be worn in the water (if you plan to explore the area's water attractions or participate in our adventures).
- Sweatshirt (for cooler evenings)
Items Provided by Kalani include:
- Ear Plugs
- Bath Towels
- Towels for Pool Use
Is smoking permitted at Kalani?
Guest smoking is permitted in one designated central location on campus.
Do you provide transportation to and from Hilo International Airport?
We offer transportation to and from Hilo International Airport for our guests. The price is $45 per person (if more than one person) or $65 for a single pick-up/drop off. The regular taxi rate is approximately $90. Please note: as of 4/1/16, the price per person for airport transportation will go up to $75.
Do I need to rent a car?
We are located approximately 15-20 miles from the nearest town (Pahoa), and there is very limited public transportation. There are many natural attractions in the area that you may want to explore while you're here. These can be visited by taking part in one of our adventures - or, If you prefer to explore on your own, renting a car from the airport is a good option.
What is your cancellation policy?
Cancellations requested 14 days or greater before your arrival date result in a full refund less a $50 administration fee per person. Cancellations requested 24 hours or more before arrival, but less than 14 days before arrival, result in full refund less a 10% administrative fee, or a $50 administration fee, whichever is greater, also per person. If you cancel within 24 hours of arrival, or do not show, no refund will be provided.
Can I bring my children to Kalani?
While our campus and activity calendar is more tailored to adult visitors, children are always welcome at Kalani. That being said, we are not able to provide childcare at this time. Please arrange before visiting.
Guests visiting our campus are asked to agree to the following Kalani policies: (1) I fully support Kalani’s nature, culture and wellness education mission; (2) I understand that Kalani is in an agrarian community; (3) As a guest, visitor, student and/or teacher, I am herewith participating in an agricultural community sustainability process and that agriculture is a core component of all activities at Kalani; (4) The Kalani campus is privately owned and management reserves the right to refuse service to anyone; (5) No weapons or illegal drugs are allowed on campus; and (6) Kalani and associates will not be responsible for on-site or off-site accidents or injury, or for loss of property and I waive my right to any damages. (7) Kalani does not sell bottled water. Municipal water is available at our two Dining Lanai stations; or, if you prefer, access filtered rainwater at seven campus locations.