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Frequently Asked Questions for Individual Guests and Visitors
What are the check-in/check-out times?
Check in time is 4:00 pm. You may arrive early, but we cannot guarantee that your room will be available until 4:00 pm. Check out time is 11:00 am. Due to same-day arrivals/departures of large groups, we are not often able to offer late checkouts, and a fee may apply.
Are there telephones available for out-going calls?
Wireless land-line phones are available at Guest Services for a nominal fee per use (7:30 am - 8:00 pm). On-island calls are no additional charge. Long distance cards (for anywhere other than the Big Island) are available at Guest Services for a nominal fee. There is also a pay phone down at our entrance building, Hale Aloha.
Will my cell phone work at Kalani?
We are out of range for most cell phone networks, however there is some limited reception on the property. Guests with AT&T as their service provider seem best able to get a decent signal.
Can I check my email at Kalani?
You can check your email on a Kalani PC for an hourly fee (inquire at reception). If you have a laptop, you may use wired Ethernet lines (RJ-45 jack) available in the lounge. If you have a laptop with a wireless card, service is available in several places on property, including Hale Aloha. Usage is free, but please be aware that wireless access is limited in the jungle environment. Large downloads are strongly discouraged (No hogging the network!). Dial-up service is not available.
What to expect - is Kalani suitable for me?
Kalani is a community that celebrates life in ways that embrace a natural lifestyle. We live in harmony with the jungle environment, which means you will probably encounter harmless creatures such as spiders, geckos and mongoose. There are mosquitoes here, so we recommend that you bring a repellent spray. Our accommodations are simple and comfortable, with no televisions or phones. You may view images of our rooms. If you have any questions about your stay, feel free to contact us online or call us at (800) 800-6886 (toll-free in USA and Canada) or (808) 965-7828 (worldwide).
What should I bring?
Sneakers/hiking shoes, a long sleeve shirt and pants (for evenings), and (available at Kalani Gift Shop) flip-flops, shorts, T-shirts, swimsuit, sun block, insect repellent, battery operated alarm clock, and flashlight. If participating in adventures please bring water sandals with ankle straps.
Is alcohol consumption and smoking permitted at Kalani?
Wine and beer are permitted on property, but not sold. Smoking is permitted in designated areas only.
Do you provide transportation to and from the Hilo airport?
We offer transportation for our guests. The price is $45 per person (if more than one person) or $65 for a single pick-up/drop off. The regular taxi rate is about $90.
Do I need to rent a car?
We are located 20 miles from the nearest town, and there is very limited public transportation. There are many natural attractions in the vicinity. These can be visited by taking part in one of our recommended adventures. If you prefer to explore on your own, renting a car from the airport is a good option.
What is the deposit refund policy?
Deposits are nonrefundable.If you change your plans, you can apply the amount to a future stay within 12 months.
Can I bring my children to Kalani?
Children are always welcome here at Kalani. However, we do not provide childcare.
IMPORTANT: Kalani Honua cannot be held responsible for any accidental damages or injuries caused by actions contrary to our stated policies. Please remember that children under 12 must be with a responsible adult at all times and that we do not allow hard liquor or recreational drugs at our retreat center.